Moore Technology & Telcoswitch

We partnered with Telcoswitch to provide our customers with a market leading hosted telephony platform delivering the full suite of powerful tools for Unified Communications and collaboration; Intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

Enable your business to connect and collaborate with world class functionality; voice, video, instant messaging, call recording, online meetings, screen sharing, auto attendant, voicemail, conferencing, voice to email transcription, end-to-end encryption, and secure archiving as standard.

Deal seamlessly with additional users, DDIs, extensions and new physical locations, activate new or additional services without impacting users and at minimal cost.

Compatible with handsets and conferencing devices from all leading manufacturers; as well as offering soft clients on your PC or laptop and a fully featured service on your mobile phone.

Cost-Effective Solutions

We don’t believe in charging extra for features that should come as standard, from call recording to CRM integration and voicemail-to-email transcription available as standard, you can enjoy a raft of powerful features ‘out of the box’.

With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, Telcoswitch is designed for office, home, and hybrid working environments.

Simplified Licensing

Whether you’re one of our partners or end -customer, we offer simplified up-front and ongoing licensing models to suit every business.

Soft Client Application

Communicator is our soft client that allows employees to take their communications channels with them whe ever they go, however they work, and on whatever device they choose.

Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android) delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

Integration

Telcoswitch integrates with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.

Embedded Call Recording & Compliance

Telcoswitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.

For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite, available from multiple data centres to ensure continuity of service.

More businesses than ever use Microsoft Teams for collaboration…

We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

While Microsoft offers telephony within Teams, their Calling Plans are expensive and inflexible, with limited customer service and provisioning based on North American office hours.

Direct Routing allows your businesses to benefit from truly unified communications by voice enabling Microsoft Teams with dedicated SIP trunks, delivered on a purpose-built voice network and serviced by an experienced support team.

Key Features

  • Make and receive external calls from Microsoft Teams
  • Flexible contracts and inclusive call bundles
  • Geographical numbering for over 65 international destinations
  • NGN termination, including support for 01, 02, 03 and 08 numbers
  • Enterprise-grade voice network resilience
  • Retain your existing hunt groups and call flows
  • Optional call recording with 90-days cloud storage
  • Porting, provisioning and service managed by our in-house team

Increased employee efficiency

Employees continue using the soft client and interfaces they are familiar with, and as the solution is fully embedded there is no requirement to click-out to other diallers or consoles when making or receiving a call.

Direct Routing for Microsoft Teams uses Microsoft certified Session Border Controllers (SBCs) to connect your Office 365 Phone System PBX to external callers via our secure and resilient SIP trunks. This means that wherever your users are, so long as they have an internet connection and their Teams application, they can make and receive calls, including access to their extensions, voicemail, and call routing features.

Cost-effective & feature rich

As well as benefiting from having all communications tools in a single console, businesses using Direct Routing enjoy enhanced resilience, international numbering, generous inclusive call bundles and UK based provisioning and support.

How it works

Direct Routing for Microsoft Teams uses Microsoft certified Session Border Controllers (SBCs) to connect your Office 365 Phone System PBX to external callers via our secure and resilient SIP trunks. This means that wherever your users are, so long as they have an internet connection and their Teams application, they can make and receive calls, including access to their extensions, voicemail, and call routing features.

 

 

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