More businesses than ever use Microsoft Teams for collaboration…

While Microsoft offers telephony within Teams, their Calling Plans are expensive and inflexible, with limited customer service and provisioning based on North American office hours.

Direct Routing allows your businesses to benefit from truly unified communications by voice enabling Microsoft Teams with dedicated SIP trunks, delivered on a purpose-built voice network and serviced by an experienced support team.

Key Features

  • Make and receive external calls from Microsoft Teams
  • Flexible contracts and inclusive call bundles
  • Geographical numbering for over 65 international destinations
  • NGN termination, including support for 01, 02, 03 and 08 numbers
  • Enterprise-grade voice network resilience
  • Retain your existing hunt groups and call flows
  • Optional call recording with 90-days cloud storage
  • Porting, provisioning and service managed by our in-house team

Increased employee efficiency

Employees continue using the soft client and interfaces they are familiar with, and as the solution is fully embedded there is no requirement to click-out to other diallers or consoles when making or receiving a call.

Direct Routing for Microsoft Teams uses Microsoft certified Session Border Controllers (SBCs) to connect your Office 365 Phone System PBX to external callers via our secure and resilient SIP trunks. This means that wherever your users are, so long as they have an internet connection and their Teams application, they can make and receive calls, including access to their extensions, voicemail, and call routing features.

Cost-effective & feature rich

As well as benefiting from having all communications tools in a single console, businesses using Direct Routing enjoy enhanced resilience, international numbering, generous inclusive call bundles and UK based provisioning and support.

How it works

Direct Routing for Microsoft Teams uses Microsoft certified Session Border Controllers (SBCs) to connect your Office 365 Phone System PBX to external callers via our secure and resilient SIP trunks. This means that wherever your users are, so long as they have an internet connection and their Teams application, they can make and receive calls, including access to their extensions, voicemail, and call routing features.

 

 

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