Advisor Anywhere – Telcoswitch
Take your hosted Voice system to the next level, with a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.
Enable teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more.
We don’t believe in charging extra for features that should come as standard, From call recording to CRM integration and voicemail-to-email transcription available as standard, you can enjoy a raft of powerful features ‘out of the box’.
With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, Telcoswitch is designed for office, home, and hybrid working environments.
Whether you’re one of our partners, partner, or end-customer, we offer simplified up-front and ongoing licensing models to suit every business.
Soft Client Application
Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.
Telcoswitch integrates with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
Embedded call Recording & Compliance
Telcoswitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.